Support

Need a hand with SceneIt? We're happy to help. Email us at support@sceneit.ie and we'll get back to you as soon as we can.

Frequently asked

What is SceneIt?

SceneIt is a party time-capsule. A host creates a party and invites guests, who capture photos and 30-second video clips into one shared vault. Nothing is visible until the host releases the party — then everyone gets the whole night to scroll and download.

How do credits work?

One credit creates one party. Credits are bought in packs of 1, 2, 5, or 10, with better value on the larger packs. You can top up your balance any time from your account page.

How do I join a party?

Parties are joined through the SceneIt app using a QR code or invite link from the host. You'll need the app installed to join.

When can I see the photos and videos?

A party stays sealed until the host releases it. Once released, it appears on every guest's dashboard as a shared gallery you can scroll and download.

Can I delete content?

You can remove a released party from your own view, and you can delete your account at any time from account settings. Content stays in storage until every member of a party has removed it, after which it is permanently deleted.

How do I manage notifications?

You can turn push notifications on or off from your account settings, or from your browser or device settings.

Still stuck?

Email support@sceneit.ie with a description of the problem (and a screenshot if you can) and we'll sort it out.